Our Promise
Return Policy
Perishable Goods
Our cakes, cookies and packed items are freshly made and perishable, so we're unable to accept returns for change of mind once an order has been delivered.
Damaged or Incorrect Orders
If your order arrives damaged, spoiled, or different from what you ordered, contact us within 24 hours of delivery with photos of the item and packaging. We'll arrange a replacement or a full refund.
Cancellations
Orders can be cancelled for a full refund any time before they're dispatched. Once an order has been dispatched, it can no longer be cancelled.
Refund Timelines
Approved refunds are processed to your original payment method within 5-7 business days.
Gift Hampers & Corporate Orders
Bulk and corporate orders placed through our Corporate Orders page follow the terms agreed with our team at the time of confirmation.
Need help with an order? Contact us and we'll sort it out.